History and Overview : section 1
Olson, Kristen. The Past, Present, and Future of Research on Interviewer Effects / K. Olson, J. D. Smyth, J. Dykema
Miller, Peter. The Legacy of Charles Cannell / P. V. Miller, N. A. Mathiowetz
Training Interviewers : section 2
Schaeffer, Nora Cate. General Interviewing Techniques : Developing Evidence-based Practices for Standardized Interviewing / N. C. Schaeffer, J. Dykema, S. M. Coombs
Daikeler, Jessica. How to Conduct Effective Interviewer Training : a Meta-Analysis and Systematic Review / J. Daikeler, M. Bosnjak
Managing and Monitoring Interviewers and the Survey Process : section 3
Kaplan, Robin. Exploring the Mind of the Interviewer : Findings from Research with Interviewers to Improve the Survey Process / R. Kaplan, E. Yu
Edwards, Brad. Behavior Change Techniques for Reducing Interviewer Contributions to Total Survey Error / B. Edwards, H. Sun, R. Hubbard
Schwanhauser, Silvia. Statistical Identification of Fraudulent Interviews in Surveys : Improving Interviewer Controls / S. Schwanhauser, J. W. Sakshaug, Y. Kosyakova
West, Brady. Examining the Utility of Interviewer Observations on the Survey Response Process / B. T. West, T. Yan, F. Kreuter
Interviewer Effects and Interview Context and Mode : section 4
Mneimneh, Zeina. Why Do Interviewers Vary in Achieving Interview Privacy and Does Privacy Matter? / Z. N. Mneimneh, J. A. de Jong, Y. A. Altwaijri
Habecker, Patrick. Unintended Interviewer Bias in a Community-Based Participatory Research Randomized Control Trial among American Indian Youth / P. Habecker, J. Ivanich
Conrad, Frederick. Virtual Interviewers, Social Identities, and Survey Measurement Error / F. G. Conrad, M. F. Schober, D. Nielsen
Ongena, Yfke. Differences in Interaction Quantity and Conversational Flow in CAPI and CATI Interviews / Y. Ongena, M. Haan
Schober, Michael. Interacting with Interviewers in Text and Voice Interviews on Smartphones / M. F. Schober, F. G. Conrad, C. Antoun
Interviewers and Nonresponse : section 5
Ackermann-Piek, Daniela. Explaining Interviewer Effects on Survey Unit Nonresponse : a CrossSurvey Analysis / D. Ackermann-Piek, J. M. Korbmacher, U. Krieger
Wescott, Jamie. Comparing Two Methods for Managing Telephone Interview Cases / J. Wescott
Pashazadeh, Fiona. Investigating the Use of Nurse Paradata in Understanding Nonresponse to Biological Data Collection / F. Pashazadeh, A. Cernat, J. W. Sakshaug
Interview Pace and Behaviors : section 6
Holbrook, Allyson. Exploring the Antecedents and Consequences of Interviewer Reading Speed (IRS) at the Question Level / A. L. Holbrook, T. P. Johnson, E. Kapousouz
Garbarski, Dana. Response Times as an Indicator of Data Quality : Associations with Question, Interviewer, and Respondent Characteristics in a Health Survey of Diverse Respondents / D. Garbarski, J. Dykema, N. C. Schaeffer
Kelley, Jennifer. Accuracy and Utility of Using Paradata to Detect Question-Reading Deviations / J. Kelley
Olson, Kristen. What Do Interviewers Learn? Changes in Interview Length and Interviewer Behaviors over the Field Period / K. Olson, J. D. Smyth
Estimating Interviewer Effects : section 7
Dahlhamer, James. Modeling Interviewer Effects in the National Health Interview Survey / J. Dahlhamer, B. Zablotsky, C. Zelaya
Loosveldt, Geert. A Comparison of Different Approaches to Examining Whether Interviewer Effects Tend to Vary Across Different Subgroups of Respondents / G. Loosveldt, C. Wuyts
West, Brady. Designing Studies for Comparing Interviewer Variance in Two Groups of Survey Interviewers / B. T. West

"Interviewer Effects from a Total Survey Error Perspective" presents a comprehensive collection of state-of-the-art research on interviewer-administered survey data collection. Interviewers play an essential role in the collection of the high-quality survey data used to learn about our society and improve the human condition. Although many surveys are conducted using self-administered modes, interviewer-administered modes continue to be optimal for surveys that require high levels of participation, include diffi-cult-to-survey populations, and collect biophysical data. Survey interviewing is complex, multifaceted, and challenging. Interviewers are responsible for locating sampled units, contacting sampled individuals and convincing them to cooperate, asking questions on a variety of topics, collecting other kinds of data, and providing data about respondents and the interview environment. Careful attention to the methodology that underlies survey interviewing is essential for interviewer-administered data collections to succeed.
In 2019, survey methodologists, survey practitioners, and survey operations specialists participated in an international workshop at the University of Nebraska-Lincoln to identify best practices for surveys employing interviewers and outline an agenda for future methodological research. This book features 23 chapters on survey interviewing by these worldwide leaders in the theory and practice of survey interviewing. Chapters include: 1. The legacy of Dr. Charles F. Cannell’s groundbreaking research on training survey interviewers and the theory of survey interviewing; 2. Best practices for training survey interviewers; 3. Interviewer management and monitoring during data collection; 4. The complex effects of interviewers on survey nonresponse; 5. Collecting survey measures and survey paradata in different modes; 6. Designing studies to estimate and evaluate interviewer effects; 7. Best practices for analyzing interviewer effects; 8. Key gaps in the research literature, including an agenda for future methodological research. Written for managers of survey interviewers, survey methodologists, and students interested in the survey data collection process, this unique reference uses the Total Survey Error framework to examine optimal approaches to survey interviewing, presenting state-of-the-art methodological research on all stages of the survey process involving interviewers. Acknowledging the important history of survey interviewing while looking to the future, this one-of-a-kind reference provides researchers and practitioners with a roadmap for maximizing data quality in interviewer-administered surveys.

Olson, Kristen\ed.\
Smyth, Jolene\ed.\
Dykema, Jennifer\ed.\
Holbrook, Allyson\ed.\
Kreuter, Frauke\ed.\
West, Brady\ed.\